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IMPORTANT: MedicAlert’s 24/7 emergency response team is fully operational.

For our response to COVID-19, go here. Also visit our Coronavirus Resource Center.

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How MedicAlert Works

how medicalert id works
your medical id

The physical connection to your health and personal information.

Your medical ID is the pathway for first responders and health professionals to retrieve your vital information through MedicAlert's 24/7 Emergency Response Service. Your medical ID includes MedicAlert's toll-free phone number, along with your unique ID number. You provide us with your most vital health information in your Emergency Health Record, which we store in a secure database.

our 24/7 medical services

MedicAlert retrieves information from details engraved on your medical ID.

In an emergency, first responders contact MedicAlert’s 24/7 Emergency Response Service to get your full health and personal information. Using your unique Member ID number, MedicAlert’s trained specialists access your MedicAlert Emergency Health Record.

your personal health record

Your Emergency Health Record is shared with first responders.

MedicAlert will share your Emergency Health Record - including medical conditions, medications/dosages, allergies, and past surgical history – with first responders. We also provide your personal identification and emergency contact information to ensure you are quickly reunited with loved ones. If you are being transported to a facility, MedicAlert will fax your health record so your information is available upon arrival.

your proper treatment and care with member id

Your medical ID and services are designed to ensure you receive the best treatment and care.

By using your medical ID to obtain your full Emergency Health Record and personal information, MedicAlert is ensuring that first responders and health professionals have a 360-degree view of your health. This reduces the threat of medical errors, and helps you receive optimal care during your emergency.

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