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Terms of Service

MedicAlert Services

By purchasing medical identification product(s) and related service from MedicAlert Foundation International, you authorize MedicAlert Foundation to release all medical and other confidential information about you, in emergencies, and to other health care personnel you designate. MedicAlert Foundation relies upon the accuracy of the information that the customer supplies. Customer therefore agrees to defend, indemnify and hold MedicAlert Foundation (including its employees, officers, directors and agents) harmless from any claim or lawsuit brought by member or others for injury, death, loss or damages arising in whole or in part out of Customer's provision of incomplete or inaccurate information to MedicAlert Foundation.

MedicAlert + Alzheimer's Association Safe Return and Caregiver Services

By purchasing medical identification product(s) and related service from MedicAlert Foundation, for yourself as member or caregiver and/or as caregiver on behalf of the member named above (collectively, "you"), you authorize MedicAlert Foundation to release all medical and other confidential information about you in emergencies and to other healthcare personnel you designate. MedicAlert Foundation relies upon the accuracy of the information that you provide. You, therefore, agree to defend, indemnify, and hold MedicAlert Foundation (including its employees, officers, directors, agents, and organizations with which it maintains a marketing alliance for the provision of services hereunder) harmless from any claim or lawsuit brought by member or others for injury, death, loss or damages arising in whole or in part out of your provision of incomplete or inaccurate information to MedicAlert Foundation. Furthermore, as caregiver for the member named above, you hereby represent and warrant to MedicAlert Foundation that you have full power and authority, as the duly authorized representative of such member, to enroll and act on his or her behalf.

Automatic Renewal Policy

First-time medical identification product purchases include a pre-paid 12-month service subscription term (known as "My MedicAlert Services"). Your subscription will automatically renew at the end of each subscription term for another 12-month term. You agree that MedicAlert Foundation may automatically renew your service subscription and charge your account on the one year anniversary of your last subscription date (the “Renewal Date”), unless you cancel your subscription before the Renewal Date. All notices regarding your subscription will be sent to your last email of record. To cancel your subscription without your account being charged for the next term, you must do so before the Renewal Date. You are responsible for timely canceling your subscription regardless of whether you receive any notice from us. The renewal payment is due on the Renewal Date and will automatically be charged to the same credit card that you used for the original purchase or the most recent renewal. Please notify MedicAlert Foundation Customer Service at 1-800-432-5378 before the Renewal Date of any changes to your email, account or billing information. Your cancellation will be effective at the end of the then-current 12-month subscription term for which you have already paid. The standard annual renewal price will be $24.99, unless you purchased an upgraded service package, or MedicAlert Foundation gives you advance notice of a price change.