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MedicAlert in the News

How MedicAlert is Responding to the Coronavirus Pandemic


A message from our President & COO, Josefina Jervis

Together, we face an unprecedented time in our history as the coronavirus pandemic upends every aspect of our lives. At the MedicAlert Foundation, we are focused on the health and safety of our members, employees, families and communities.

Most importantly, we have executed contingency plans to ensure the operation of our 24/7 emergency response service is unaffected – we continue to serve our members and first responders in all emergency situations.

In addition, we continue to accept and process new orders for medical IDs. Now more than ever, we want to ensure that everyone who needs the protection of MedicAlert can get it.

MedicAlert operations during the pandemic

Since 1956, MedicAlert Foundation has made our home in Turlock, California. On Thursday, March 19th California Governor Gavin Newsom issued a statewide "stay at home" order. Governor Newsom called on residents to "recognize the reality" of the coronavirus pandemic.

Almost all employees in Turlock who operate our 24/7 emergency response service, as well as our Member Care team and other support services, are now working remotely to comply with the stay at home order and help stop possible spread of the virus.

However, due to the essential nature of MedicAlert’s services, we have some personnel who cannot work remotely. Essential personnel are defined by the Congressional Research Service as “an employee that performs work involving the safety of human life or the protection of property.”

Some of our essential personnel are responsible for the engraving, assembly, packaging and mailing of medical IDs that carry life-saving information for our members. These efforts can only be performed on-site at our Turlock facility, since they utilize our fiber optic laser engraver and other manufacturing equipment that cannot be relocated or moved to a home-based work environment.

Protective measures for essential personnel

MedicAlert has taken the necessary precautions to ensure that those who are on-site for engraving, assembling and mailing our MedicAlert IDs are adhering to the new pandemic and social distancing standards.

  • Work areas have been reconfigured to allow for ample space between stations, in excess of the six-foot guideline.

  • Our dedicated manufacturing team is wearing protective gear at all times.

  • We implemented a policy for hourly handwashing; or more frequently as needed.

  • Each workstation is sanitized every night.

  • We’ve restricted access to the manufacturing area to only those working in that area.

  • All FedEx and general deliveries are sanitized and handled with gloves.

  • We’ve established drop zones for deliveries and pick up areas for outgoing mail to eliminate any interaction with outside personnel.

We will continue to closely monitor the novel COVID-19 coronavirus and provide updates as necessary.

In addition to ensuring our continued operations and safety of our employees, MedicAlert has developed resources for members to help them cope with the coronavirus pandemic. The MedicAlert Coronavirus Resource Center provides information for those living with chronic health conditions, as well as general information about COVID-19, all from trusted sources. In addition, we’ve launched the MedicAlert LIVE Healthy Hour, an online gathering to address our member’s questions during these uncertain times.

As a 501(c)(3) not-for-profit organization, MedicAlert Foundation has been protecting and saving lives for over 60 years. The current situation doesn’t change our mission – just how we execute it to ensure the safety of our employees, members and communities. Our millions of members worldwide rely on MedicAlert. The actions we’ve taken in light of the pandemic ensure that we will be there for our members in their moment of need

Friday, March 20, 2020