Respecting your privacy
Information collected by MedicAlert
On our website we do not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we do not require you to register or provide information to us to view our site. MedicAlert only gathers personally identifiable information, such as names, addresses, zip/postal codes, email addresses, etc., when voluntarily submitted by a visitor. For example, personally identifiable information may be collected to process membership applications, profile updates, medical ID orders, respond to a stated desire to apply for a position, volunteer time to MedicAlert, donate online or sign up to be part of a MedicAlert mailing list. This information is available to MedicAlert and other service providers involved in the operation of this site. MedicAlert requires that all third-party service providers hold personal information in strict confidence. While we do not own or control these companies, we believe they are upstanding and will treat your personal information responsibly. As with most other Internet sites, our web server automatically logs headers your browser sends us and connection information, such as IP address, user-agent string, referring URL, and dates/times of access. We use the information we record to help diagnose problems with our server, and to improve the content of our website.
If you supply us with your postal address, email address or phone number, you may receive periodic communications from us with information on our programs and services. If you do not want to receive postal mail, email or phone calls from us in the future, please let us know by sending your request via email to [email protected]. Choosing to exercise this anonymous marketing opt-out will not affect any of your preferences or the choices provided to you as a registered user of MedicAlert. Please log in to medicalert.org to change your preferences or choices regarding its use of your information.
Exceptions to opt-out policy
MedicAlert may disclose personal information if compelled by law or a regulatory authority. In addition, we may need to disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury or interfering (either intentionally or unintentionally) with MedicAlert’s rights or property, MedicAlert’s members, supporters, or anyone else that could be harmed by such activities.
Protecting credit card information
Protecting your credit card information is of the utmost importance to MedicAlert. MedicAlert’s site has security measures in place to protect the loss, misuse and alteration of information under our control. We make every effort to ensure the secure collection and transmission of sensitive user information, including credit card information, by using SSL (Secure Socket Layer) encryption technology. This method reflects industry standard security protocol and makes it extremely difficult for anyone to intercept your credit card information.
Credit card numbers are not stored on any MedicAlert servers. In MedicAlert’s software applications, credit card numbers are replaced with reference tokens that are used to process future transactions (e.g. for recurring gift pledges). MedicAlert staff cannot access your credit card information at any time.
How we use "cookies"
Visitors should be aware that non-personal information and data may be automatically collected by MedicAlert’s website through the use of "cookies." Cookies are small text files that a website can use to recognize repeat visitors, facilitate visitors’ ongoing access to and use of the site, and allow a site to track usage behavior and compile aggregate data that will facilitate content improvements.
How We Use Information
We use information we collect for a variety of business purposes, including to: provide and improve MedicAlert’s products and services; administrative purposes such as the maintenance and operation of MedicAlert or to respond to requests that you make; provide you with a personalized experience on and off the site, including advertising and promotions; and create and utilize metrics, analytics and data related to MedicAlert. We also use information to comply with legal obligations, resolve disputes, prevent fraud (including by preventing access to promotions if you have violated our Terms of Service), and enforce agreements and the terms of our Services, including our Terms of Service.
We may combine data we collect from different sources, including information obtained from third parties, across Services and devices. We may use information collected to provide you with a personalized experience on the Services, such as providing you with coupons or other offers based on your interests and using information from your past usage of the Services in order to present or send you notifications of new offers and/or services that may be relevant to you.
The General Data Protection Regulation (‘GDPR’) is a European Union regulation concerning the use and processing of personal information. GDPR is effective as of May 25, 2018.
Links to third-party sites
Information collected by third-parties
We may use proprietary and third-party tracking analytics and tools to better understand how MedicAlert is being used and by whom. One service provider, Google Analytics, places persistent cookies on your computer to analyze your behavior on your visit to this website as well as on other websites, enabling us to improve your experience on the Services. To opt out of the Google Analytics collection of information, use this link: https://tools.google.com/dlpage/gaoptout.
California privacy disclosure
MedicAlert may collect information about users over time and across different websites when you use the Services. There may also be third parties that collect information this way. The Services do not currently respond to "Do Not Track" browser signals or mechanisms. However, other settings within your browser may permit you to block cookies or use other technologies that enable websites to collect information that can be used to tailor advertisements to your interest.
If you are a California resident, under California's "Shine the Light" law you may have the right to request and receive certain information about our disclosure of your Personal Information to third parties for their own marketing use, and your choices with respect to such disclosures once per year. If applicable, this information would include the types of customer information and the businesses with which we shared your customer information for the prior calendar year. If you are a California resident and would like to request a copy of this information, please submit a request to us at the address provided in the Overview section above to the attention of "Legal Department." In your request, please specify that you want a "Your California Privacy Rights Notice." Please allow 30 days for a response.
MedicAlert believes every measure of precaution should be taken to protect children online and does not knowingly ask children ages 13 and under for any information. Visitors 13 and under should ask their parent or legal guardian for assistance when using MedicAlert.org and should not submit any personally identifiable information to MedicAlert.
5226 Pirrone Court
Salida, CA 95368
Attn: Privacy Officer
Email: [email protected]
However, you are under no obligation to disclose any personal information to MedicAlert if you do not want to. If you are not comfortable with MedicAlert’s uses of your personal information, you may always choose to opt out or decide not to use those website services or features that require your personal information.