In observance of the Thanksgiving holiday, our call center will be closed Thursday, 11/26 and Friday, 11/27. Our 24/7 emergency line will remain open. Our normal operating hours will resume Monday, 11/30.

My MedicAlert Services

When purchasing a MedicAlert medical ID, new customers will receive a suite of “My MedicAlert” services especially designed to protect you in the event of an emergency. These services are connected to your medical ID for one-year, and can be renewed through your online account.

medicalert 24/7 emergency response service included with medical id

24/7 Emergency Response

First responders and medical professionals are trained to recognize MedicAlert IDs and call our 24/7 Emergency Response Center. We immediately connect them to your medical history, ensuring you receive quick treatment and proper medical care.

medicalert physician notification service with medical ID

Physician/Provider Notification

In the event of an emergency, MedicAlert will contact your physician to notify them of your medical condition. This coordination allows for your physician to communicate directly with the treating facility to understand your situation and the treatment provided; allowing for exceptional care coordination during (and after) your medical emergency.

MedicAlert emergency health record included with medical id

Emergency Health Record

MedicAlert provides an electronic Emergency Health Record that you can maintain and access from anywhere, at any time. The information from your health record is communicated to first responders and health professionals during an emergency to speed your treatment and ensure quality care.

medicalert live customer service agents to help with medical ids

Contact Support Center

Live customer support agents are available to assist you with medical information updates, service upgrades, engraving recommendations, and medical ID purchases. Support is available Monday-Friday (6AM – 5PM PST).

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