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MedicAlert Reunites Mother and Her Family After Being Forced to Separate During Hurricane Sandy

MedicAlert member Julie Roberts and her family were just a few of the millions of victims affected by the 2012 Hurricane Sandy that affected millions of Americans on the United States’ upper East Coast. Super storm Sandy was blamed for damaging and destroying over 72,000 homes and businesses and took at least 125 lives. 

With their New York home immersed in intensifying flood waters, Julie was forced to separate from her family during a devastating downpour.

During the peak of the storm, Julie was having difficulty breathing when evacuation transportation arrived. She boarded a boat reserved for victims in need of medical attention. Her husband and son were led onto a different boat headed for shelter on drier ground.

“It was surreal to be floating down my street on water as high as the corner stop sign,” recalls Julie. Upon reaching drivable roads, she was transferred to an ambulance. “The EMTs were asking me questions,” Julie said. “It was hard for me to speak, so I just pointed to my bracelet.”

Upon her arrival at South Nassau Hospital, an ER Nurse called the number on Julie's MedicAlert ID and was provided information about her health condition, along with special treatment instructions required for Julie’s condition. MedicAlert Foundation provided the ER staff with all of Julie's specific treatment instructions, up-to-date prescriptions and health records. They also communicated her situation with the people on her emergency contact list and confirmed the location of her husband and son.

Like the Roberts family, many benefited from MedicAlert memberships during the 2012 disaster. When Hurricane Sandy swept the east coast, MedicAlert’s live 24/7 emergency response center fielded calls from patients and emergency responders throughout the region. Additionally, through the use of our 24/7 Family Notification service; MedicAlert trained specialists notified the families of members who were admitted to hospitals and shelters to let them know the condition and whereabouts of their loved ones.

MedicAlert Team Member