24/7 Emergency Response

The MedicAlert® motto “Always There for You” is supported by our 24/7 Emergency Response service. The ability to service our members anywhere anytime is the heart of MedicAlert Foundation®; therefore, we have a dedicated team of medically trained specialists available 24/7 to speak on your child's behalf and relay your child's health information. This service sets us apart from generic medical ID providers, and proves that MedicAlert is more than a medical ID.

We understand how traumatizing an emergency can be. Whether your child is unable to speak, confused, or unaware of their surroundings as the result of an emergency situation, your child's MedicAlert ID connects emergency response and medical personnel with your child's health information. Our 24/7 service allows your child to live life to the fullest and eliminates the worry you or your loved ones’ have regarding your child's health.

How does the service work?

Emergency responders and medical professionals are trained to recognize MedicAlert IDs and have been educated to call our Emergency Response Center, as this grants them immediate access to our member’s health information. MedicAlert’s Emergency Response Center is staffed by medically trained personnel who then:

• Communicate vital medical information to emergency responders/medical personnel
• Transmit medical records to the responding hospital to ensure proper treatment
• Provide translation services in over 140 languages
• Contact you to relay your child's whereabouts and make certain your child is reunited with loved ones