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Medical ID Products

Where do I get a medical alert bracelet?
Can I order a new bracelet by phone?
What is engraved on the bracelet with the "engrave on my behalf" selection?
Can I purchase a tag only?
What are the sizes for the stretch band?
How do I measure my wrist?
Do you provide an alert to be worn by an elderly in case he falls?
Can you purchase just a pendant?
Has my order shipped?
Will you be mailing to primary address?

Where do I get a MedicAlert bracelet?
A: You can purchase any personalized MedicAlert medical ID by viewing our selection of products athttp://www.medicalert.org/product/catalog/medical-ids
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Can I order a new bracelet by phone?
A: Absolutely, our customer specialists are available to assist you by email, chat and by phone. Please be sure to have all your information ready when calling in and know it may takes a few minutes for our staff to enter all your vital information. You can also choose to print an application from the website if you'd like to mail in your information including copies of your medications and medical instructions and details.
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What will be engraved on my medical ID with the "engrave on my behalf" selection?
A: Our medically trained specialists will review the medical information you provided in your MedicAlert Health Record. We then make the determination of your engraving based off what information is most vital for first responders and medical personnel in the event of an emergency.
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Can I purchase a tag only?
A: Yes. Your initial product purchase will include one free year of "My MedicAlert Services" ensuring your health information is made available in the event of an emergency. You can purchase medical ID products from our online catalog - http://www.medicalert.org/product/catalog
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What are the sizes for the stretch band?
A: Our stretch bands comes in 3 varying sizes including; small- which fits wrist sizes 5-6 inches, medium-fits 6.5-7.5 inches, and large-fitsfits 8-9 inches.
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How do I measure my wrist?
A: Whether you're ordering a bracelet, watch, or sports band, it's important your MedicAlert® emblem fits comfortably around your wrist. Please use this information, SIZING CHART, to select your correct bracelet size. If you're ordering a necklace, dog tag, or other MedicAlert product, look at the item's "product specifications" for sizing information.
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Do you provide an alert to be worn by an elderly in case he falls?
A: MedicAlert continues a long-standing partnership with Philips Lifeline. Philips offers medical alert systems to helpensure you receive emergency services immediately and/or the assistance of a family member/ friend to help you get back on your feet during an emergency. MedicAlert customers receive free activation upon their purchase of a Philips Lifeline product, a $90 value. Enroll yourself or your loved one today byCLICKING HERE.
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Can you purchase just a pendant?
A: Yes. Your initial product purchase will include one free year of "My MedicAlert Services" ensuring your health information is made available in the event of an emergency. You can purchase pendants and other medical ID products from our online catalog - http://www.medicalert.org/product/catalog
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Has my order shipped?
A: Completed orders ship in 5-7 business days following our quality assurance process. If you prefer to check the status of a specific order, feel free to contact our Technical Chat Representatives who can provide you with the exact date of shipment.
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Will you be mailing to my primary address?
A: We will mail your product and service receipts to either the address listed on your individual profile, or to the address you indicate as the "ship to" after completing your online order.
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