What is MedicAlert?
A: As a global charity, we focus on the well-being of others. We give you the freedom to live fearlessly, confident in the coverage we provide as the world's most dependable medical identification and information network.
How do I cancel my services?
A: Are you wearing your medical ID? If so, is your medical history up-to-date? It is critical that your medical information is current if we receive an emergency call on your behalf. However, if you'd like to cancel, please contact one of our online chat specialists or call customer service at 800.432.5378
Who do you sponsor?
A: MedicAlert Foundation is a nonprofit charity dedicated to protecting and saving lives. We are the nations’ leading emergency medical information service provider. Any individual living with an underlying medical condition, including food or medication allergies, is encouraged to wear a MedicAlert medical ID at all times to ensure exceptional medical treatment and care during an emergency. If unable to afford a medical ID and fees associated with the services provided, MedicAlert offers sponsored service plans available for qualified individuals, made possible from the generosity of our donors. If interested in viewing the qualifications necessary for sponsored service plans and MedicAlert IDs, please click here.
What is the toll free number?
A: The toll free number to reach one of our trained customer service specialists is 800-432-5378. Staff members are available from 6 a.m- 5 p.m. Monday through Friday. All times are Pacific.
Change of address
A: Please send all address information updates to our online chatters or email specialists on the Contact Us page; or update your information by logging-in to your online MedicAlert account and editing your contact details.