Our Privacy Promise To You
Trust and the understanding that their personal information is safe and secure with us are among the primary reasons why members select MedicAlert Foundation as their choice for emergency medical information and identification services.
MedicAlert Foundation respects the privacy of our members’ personal and medical information and adheres to the highest standards of security and confidentiality to keep your information safe. Every employee, volunteer and business associate of the MedicAlert Foundation endorses and practices a culture of confidentiality and security when it comes to the privacy and confidentiality of your information.
MedicAlert Foundation is committed to ensuring the privacy of visitors and members who visit its website. The information gathering and dissemination practices for the website owned and operated by MedicAlert Foundation are presented in this statement. If you have questions or concerns regarding this statement, you can contact us online: [email protected].
MedicAlert Foundation requires that all personal and medical information be provided only by our members or their designated representative. MedicAlert has always provided its members with full disclosure and informed consent regarding the use of their medical and personal information in an emergency. MedicAlert obtains prior approval at the time of enrollment for all storage and transfer, electronic or otherwise, of members’ information to emergency responders. In any other circumstances, the release of personal information by the MedicAlert Foundation containing personally identifiable information requires an authorization from the member.
MedicAlert Foundation follows the best business practices available to protect member information stored on its systems. All electronic data is securely encrypted and backed up to industry safe locations (earthquake proof, fireproof, flood proof). Security is reviewed by a third party, and staff receives training on the latest security technology available.
Our members and the emergency personnel who serve them can be assured that personal and medical information remains secure, confidential, and used solely for its authorized and intended purpose.
Registration, Ordering and Updating Information
MedicAlert Foundation’s registration process requires potential members to provide comprehensive medical information, as well as personal and financial information (name, address and credit card number etc.). In the event of an emergency, your membership in MedicAlert Foundation authorizes us to release all medical and other confidential information provided about you to the appropriate emergency responders and other designated health care personnel to assist you in a medical or other emergency. Your financial information is only used for MedicAlert billing purposes and will never be shared with any other person or organization for other purposes.
MedicAlert Foundation uses information obtained during registration to ship orders, send information about MedicAlert Foundation services or those of its marketing associates, and to update the member’s record. Members may review, update and modify their personal medical information through the secure website (http://www.medicalert.org/), by fax, by mail, or by calling the MedicAlert Call Center at 1-800-432-5378 during business hours. Only changes or updates made directly through our call center staff, or via our secure website, will be reflected immediately in the member’s record. Changes received by fax or mail will be processed when received.
In setting up a membership for a child, the parent(s) or legal guardian(s) will provide medical information they want shared with emergency responders, health care personnel and others designated by them. This may include providing emergency contact information for persons to be notified if the child is alone in an emergency.
It is the responsibility of the member, or the member’s designated representative, to update and maintain the accuracy of all information provided to MedicAlert Foundation.
Notification of Changes
MedicAlert Foundation reserves the right to modify or enhance this Privacy Statement at any time. In the event of a change, MedicAlert will post the updates on its website. Please review our Privacy Statement periodically to learn about any modifications or enhancements.
Termination of Membership
If a member, or a parent(s) or legal guardian(s) of a member who is a child, wishes to terminate their membership from MedicAlert Foundation they must do so by putting this request in writing and mailing it to:
2323 Colorado Avenue
Turlock, CA 95382
Upon receipt of the written request, the member or their legal guardian will be forwarded a termination form within 48-hours. This form must be completed, signed and returned to MedicAlert Foundation together with the emblem. If the emblem is not in the member’s possession, the member must attest to that fact in writing, and agree to return it if ever found or recovered. Signing and returning the termination form releases MedicAlert Foundation from all future obligations and responsibilities related to the provision of that member’s medical information for any reason, including emergencies.
Information Sharing and Disclosure
Our privacy standards provide for the safeguarding of identifiable member information and prohibit its distribution (selling, loaning or renting) to any party except for the purposes which a member has authorized. MedicAlert Foundation will release members’ personal, identifiable information only when we have permission to share the information for the use it is intended. MedicAlert Foundation may release de-indentified member information for valid medical research purposes or to provide additional services to members in accordance with an approved protocol. The release of identifiable member information for medical research or clinical trials will require the member’s informed consent in accordance with applicable laws and regulations for human subject trials.
We may need to release private personal and/or medical information when required by law where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, subpoena or other valid legal process. MedicAlert is not responsible for filing formal objections to requests for records.
When members provide MedicAlert Foundation with an e-mail address, the Foundation will use it to send electronic announcements of special promotions, newsletters, educational related items or general communications. For those members who assign a proxy to handle their MedicAlert account, we will communicate with the proxy.
We do not sell, rent, or lease our e-mail lists to third parties, and we will not provide your information to any individual, company or government agency, unless ordered by a court of law. Your e-mail address is never used for any purpose other than to communicate with you on our behalf. We are committed to keeping your e-mail address confidential.
When we do send e-mails to you, you may unsubscribe at any time by selecting the appropriate checkbox which appears on every e-mail.
If you are a provider or other health care professional and have enrolled with our online emergency service, your e-mail address may be used to update you regarding your account, MedicAlert Foundation educational services and the MedicAlert Foundation e-newsletter.
Website Non-Personally Identifiable Information
MedicAlert Foundation website servers use log files. This information is not personally identifiable and may include user IP addresses, browser types, referring and exit pages, platform type, date and time stamp, and number of clicks. This allows MedicAlert Foundation to analyze trends and gather data to help us improve the quality and user experience of our website. Log files are not tied to a user’s personal information.
In order to protect your privacy, MedicAlert.org uses session cookies only. Session cookies are temporary and are erased after you end a session and close your web browser. Session cookies are used to allow a member to make updates securely to his or her record and help to improve how the member navigates through MedicAlert’s website and conducts transactions. They are also used to maintain the online session as the member or visitor browses over several pages, and to store and enter information on a web page so that the member does not have to reenter the same information repeatedly. No personal information is collected or stored in a session cookie. The session cookie expires when the session ends and the member closes the web browser.