MedicAlert Foundation Recognized Among Top 100 Call Centers in America
Turlock, California (April 18, 2012) – MedicAlert Foundation, the leader in emergency medical information services, earned recognition for its successful call center operation by being named to the Top 100 Small Call Centers in America by BenchmarkPortal. MedicAlert was recognized for excelling in the areas of operational efficiency and effectiveness.
“We have an exceptional team of professionals operating our 24/7 call center who are deeply committed to delivering outstanding service to our members, as well as emergency response and health professionals,” explained Andrew Wigglesworth, President and Chief Executive Officer of MedicAlert Foundation. “The MedicAlert call center serves as a life line, providing medical details to first responders during highly stressful emergency situations. It is a tremendous tribute to receive a stamp of approval from an organization of the caliber of BenchmarkPortal and it validates the extraordinary level of performance coming from the MedicAlert call center.”
BenchmarkPortal, an internationally recognized premier research and education organization for customer contact best practices, annually conducts a benchmarking study and Top 100 contest for call centers located in North America. The benchmarking study measures how well organizations are performing as compared to competitors and other top organizations operating inbound call centers. Following a review by a Certified Call Center Expert, winners are chosen based on the highest statistical values for efficiency and effectiveness.
BenchmarkPortal is the leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry. Learn more about BenchmarkPortal and the Top 100 Call Centers at www.benchmarkportal.com.
About MedicAlert Foundation
Established in 1956, the nonprofit MedicAlert Foundation pioneered the use of medical IDs and delivers the most dependable, responsive, intelligent and trusted Emergency Identification and Medical Information Network. MedicAlert provides the functionality of an e-health information exchange through an innovative combination of a unique patient identifier linked to a personal health record and a live 24/7 emergency response service. MedicAlert Foundation International medical IDs alert emergency personnel to a member’s primary health conditions, medications or implanted medical devices. In addition to its 24-hour emergency response service, MedicAlert Foundation International also provides family and caregiver notification so that members can be reunited with their loved ones. Visit www.medicalert.org for more information.