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 What is MedicAlert®?
MedicAlert® protects and save lives by providing identification and medical information in emergencies. It is the original nonprofit emergency medical information service, founded by a physician in 1956.
Click here for more detailed information.
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How does MedicAlert Work?
| Emergency medical personnel have been trained to look for the famous MedicAlert emblem, which provides your personal identification number, primary medical condition(s), and phone number of our 24-Hour Emergency Response Center. MedicAlert transmits contents of the member's computerized medical file, which may include specific medical conditions, medications, allergies, implanted devices, emergency contacts, insurance information and more. MedicAlert knows your well-being affects people who care about you, too. In the event of an emergency, we will notify your family or designated contact.
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Why should I join MedicAlert®?
Every year, over 100 million people visit emergency rooms in the United States. 1 in 10 emergency department visits result in a direct admission to the intensive care unit, critical care unit, or coronary care unit*.
MedicAlert will speak for you if you are unconscious or unable to communicate clearly. Our emergency call center is on duty 365 days a year to ensure your health will be safeguarded in any medical emergency. MedicAlert relays all the pertinent medical information that can impact your treatment in any critical situation. We are on duty 24 hours, every day to make sure your needs are met.
*Source: National Hospital Ambulatory Medical Care Survey
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What are the different services that MedicAlert provides?
All new Members are automatically enrolled in the MedicAlert Advantage Service. The benefits of the Advantage Service are outlined below.
Services that are available to Advantage Members:
- 24-Hour Emergency Response Service - Supported by on-site Registered Nurses, MedicAlert will relay your vital medical information to emergency personnel.
- Member Services Contact Center – Make free, unlimited updates to your file, order a new emblem, or ask a question about MedicAlert products and services. Someone who cares will answer your call, providing you support from 6 a.m. to 7 p.m. Monday through Friday and 8 a.m. to 5 p.m. on Saturday (Pacific Time). The Member Services Contact Center is closed on Sundays and major holidays. However, our Emergency Response Center operates 24-hours a day, seven days a week.
- Family Notification - MedicAlert calls your family contacts and notifies them of your situation, so you won't be alone in an emergency.
- Medication Dosage Service - MedicAlert stores your medication dosages, which emergency medical personnel often need.
- Online Access and Updating - Make instant changes to your personal record, including change of address, adding/discontinuing medications, and new physician information.
- Information Storage - Store information such as the brand, model, and deactivation instructions for medical devices and implants.
- Privacy - All medical and personal information is stored in a secure personal health record database, and is never distributed to unauthorized personnel or organizations.
For more details about our services, please click here.
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Is my medical information kept private?
| Yes. MedicAlert cares about the privacy of our Members' personal and medical information and places great value on the practice of safeguarding it. Trust and the desire for confidentiality are among the reasons why Members select MedicAlert as their choice for an emergency medical information and identification service.
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What kinds of medical conditions are found among members?
Conditions covered by MedicAlert cover a wide spectrum, from diabetes, to food allergies, to implanted devices. Here is a partial list of the common medical conditions among our Members:
- Heart Disease
- Diabetes
- Epilepsy
- Food Allergies
- Drug Allergies
- Latex Allergies
- Autism
- Asthma
- Alzheimer's Disease
- Implanted Medical Device
- In addition, a lot of our Members have no known medical conditions, and utilize our services solely as an identification service.
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I lost my bracelet or necklace, what can I do to replace it?
MedicAlert offers a one year warranty against manufacturing defects in materials and workmanship for all MedicAlert emblems, chains and attachments. However, we are unable to cover for loss. Please call our Member Services Contact Center at 1-800-ID-ALERT (1-800-432-5378) and one of our Member Services Associates will be happy to assist you in purchasing a new emblem.
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How do I enroll my child under the age of 13?
Federal Law states we must take all action possible to verify that any child 13 years of age or under has the permission of the parent or guardian to enroll or subscribe to our service via the internet.
As a parent or guardian, you may now enroll your child under age 13 online. Please read our Children's Privacy Policy. You may also call our Member Services Contact Center at 1-800-ID-ALERT (1-800-432-5378) or email us at customer_service@medicalert.org to enroll your child. After the membership has been processed, you may access your child's membership record on-line to update the records or order a new emblem.
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What if I have a medical emergency outside of the United States?
Recognized worldwide, your MedicAlert emblem provides medical personnel the same 24-hour Emergency Response Service even if you are halfway around the world. In addition, MedicAlert provides translation services in over 140 languages. No matter where you are, our call-collect number can be accessed anywhere anytime.
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How do I make changes to my medical record?
You can make changes to your medical record in many ways. The most convenient way is to log on to the MedicAlert secured website at www.medicalert.org. Click the "help" button within the Medical Info section for detailed help on updating medical records. You may also call our Member Services Contact Center at 1-800-ID-ALERT (1-800-432-5378) or email us at customer_service@medicalert.org to make any changes to your record. Lastly, you can also mail in your changes.
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Does the medical community support MedicAlert?
Yes, almost every physician in America knows about MedicAlert. To date, more than 100,000 physicians have come to trust and rely on MedicAlert. Well known organizations such as the American Academy of Family Physicians, American College of Emergency Physicians, Emergency Nurses Association, American Academy of Physician Assistants, American Academy of Orthopedic Surgeons, American Society of Anesthesiologists, American Hospital Association, and the American Association of Medical Assistants have endorsed MedicAlert. In addition, MedicAlert is endorsed by the American Society of Law Enforcement Trainers, International Association of Chiefs of Police and the International Rescue and Emergency Care Association.
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Does MedicAlert provide training and education services for emergency personnel?
Yes. MedicAlert provides continuing education and professional materials for emergency personnel and responders on how to look for the famous MedicAlert emblem and utilize our services. If you are a medical professional who would like more information regarding our professional services, please contact our Professional Educator at 1-800-228-6222 x2478 or profed@medicalert.org.
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What if I am unable to afford Membership fees?
As a nonprofit, our mission is to protect and save lives. Thanks to the generous donations we receive each year from our members, we are able to offer “free” memberships for those unable to afford the cost of the membership and nonprofit organizations that are unable to afford the enrollment fee. For more information on sponsored memberships, please contact our Contributions department at 800-228-6222 ext. 2492. Or, by email at ContributionsCoordinator@medicalert.org.
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What is the cost to become a MedicAlert® Member?
The Membership enrollment fee is $39.95 for first year enrollment, and $27 per year thereafter. This includes establishment of your MedicAlert® Personal Health Record, a MedicAlert® Emergency Member Card with the member’s emergency information, secure online access to the member’s records and access to the MedicAlert® Emergency Response Center available 24-hours a day, seven days a week. Secure the protection, privacy and peace of mind that only MedicAlert can provide.
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How can I make a donation to MedicAlert Foundation?
MedicAlert Foundation is a 501 (c) (3) nonprofit organization that relies on donations to support our lifesaving mission - to protect and save lives. All gifts, large or small, are greatly appreciated.
You can make a donation to MedicAlert Foundation by clicking here.
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What are the guidelines for Sponsored Memberships?
| MedicAlert Foundation is committed to assisting people who are unable to afford Membership. For new or renewing members; please complete the application/or return the renewal notice with a letter stating that you need MedicAlert’s services and are unable to afford the membership. You can ask your doctor, nurse, or social service agency to write this letter. Send your application/or renewal notice with the documentation to:
MedicAlert Foundation
2323 Colorado Ave.
Turlock, CA 95382
Attention: Sponsored memberships
Your request will receive immediate attention. Please note that with the sponsored membership you will receive all the benefits and services of MedicAlert® membership. This includes any one of the basic emblems available, i.e., stainless steel bracelet, necklace, dog tag or sports band for children. Note that all MedicAlert® emblems are customized and comes in varying lengths.
If you have any questions, please contact our Contributions Coordinator at 209-669-2492 or you may email us at ContributionsCoordinator@medicalert.org.
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Please review the FAQs in this section.
If you have additional questions, please contact us.
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