Whether you are traveling for business or pleasure, a medical emergency is never easy. You may need language
translation, hospitalization, or even evacuation to get the treatment you need.
MedicAlert Members |
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MedicAlert® TravelPlusSM will:
- Help you find a doctor when you are out of the country
- Contact your family members
- In the case of a Member's medical emergency, in which, in the opinion of the Assistant Center's medical team and the local attending medical provider, it is medically necessary for the Member to be evacuated to another medical facility or returned to his or her residence, the Assistance Center will arrange and pay (up to $100,000) for whatever modes of transportation equipment and personnel that are necessary to complete the evacuation to the nearest appropriate medical facility or to repatriate the Member
- Provide 24 hour access to information services including visa, passport and immunization requirements for your
destination
- Provide Coverage even with a pre-existing condition
MedicAlert® TravelPlus is only $100 a year! Currently this program is only available to MedicAlert members residing in the US.
Assistance means you have access to professional resources 24 hours a day, no matter where you travel,
unlike insurance which will provide financial reimbursement after the event. MedicAlert® TravelPlusSM
assistance membership provides on the spot advice to get the help you need.
INSURANCE CLAIMS ASSISTANCE
Members can receive assistance with insurance claims generated overseas for cases coordinated through
the MedicAlert® TravelPlusSM Assistance Center. The Assistance Center will assist
the Member's eligible insurance until such claims have been settled or denied.
EMERGENCY MEDICAL EVACUATION AND REPATRIATION
In a case of a Member's medical emergency, in which, in the opinion of the Assistance Center's medical team
and the local attending medical provider, it is medically necessary for the Member to be evacuated to
another medical facility or returned to his or her residence, the Assistance Center will arrange and pay
(up to the limit - US $100,000) for whatever modes of transportation, equipment and personnel that are
necessary to complete the evacuation to the nearest appropriate medical facility or repatriate the
Member.
MEDICAL EXPENSE ADVANCES
In a case in which a Member is being refused medical treatment or is being denied discharge until payment is
made for medical expenses, the Assistance Center will advance (with appropriate repayment guarantees) up
to US $5000 directly to the medical treatment facility. The Assistance Center will arrange for
reimbursement from the Member through one of the following: a Member's credit card, a wire transfer into
one of the Assistance Center's bank accounts, a cashier's check or another method approved in advance by
the Assistance Center.
MEDICAL MONITORING
When the Assistance Center is notified of a medical emergency, its multilingual medical staff
will contact the local attending medical provider, obtain a full understanding of the situation and
begin to monitor the Member's condition. Medical professionals will remain in communication with local
medical personnel and relay necessary information to the Member and family or employer until the situation
is resolved and the Member continues with his or her travels or returns home.
MEDICAL REFERRALS AND ARRANGEMENT OF TREATMENT
The Assistance Center will provide contact information for and, if requested, arrange treatment with
doctors (including general practitioners and specialists), hospitals, dentists and dental clinics in the
area in which the Member is traveling. If possible, the medical provider will speak the Member's
language. Telephone interpretation can be provided when necessary.
MORTAL REMAINS REPATRIATION
In the unfortunate event of a Member's death while traveling, the Assistance Center will arrange and pay
for all necessary government authorization, provide a container appropriate for transportation, and return
the remains to the Member's place of residence for burial.
PRESCRIPTION ASSISTANCE
Should a Member have an unexpected need for medication or eyeglasses while traveling, the
Assistance Center will attempt to locate the prescription locally or arrange for shipment. The Member is
responsible for the actual cost of the medication or eyeglasses, and any shipping charge which may apply.
For service information call 877-715-2594
Click here to join online or call us at
800-863-3427
EMERGENCY CASH ADVANCES
The Assistance Center will advance Members up to US $250 (with appropriate repayment guarantees). The
Assistance Center will arrange for reimbursements from the Member through one of the following: a Member's
credit card, a wire transfer into one of the Assistance Center's bank accounts, a cashier's check or
another method approved in advance by the Assistance Center.
EMERGENCY MESSAGE RELAY
Members may send and receive emergency messages to and from relatives, friends,
and business associates toll-free, 24 hours a day, through the multilingual staff.
EMERGENCY TRAVEL, ACCOMMODATION AND TRANSPORTATION ARRANGEMENTS
Members can receive assistance with travel arrangements when pre-arranged bookings present problems, when
an emergency arises and changes must be made, or when tickets have been lost or stolen and new
arrangements must be made. The Assistance Center will contact hotels, airlines, car rental companies, or
any other travel-related organization in order to assist the Member.
TELEPHONE INTERPRETATION
Members can receive assistance with foreign language interpretation over the telephone when having
difficulty communicating.
TRANSLATOR AND INTERPRETER REFERRALS
The Assistance Center will provide contact information for translators and interpretors in the area
in which the Member is traveling in the case of communication problems which cannot be solved via
telephone. The Member is responsible for the selection and payment of the translator or
interpreter.
For service information call 877-715-2594
Click here to join online or call us at
800-863-3427
VISA, PASSPORT AND IMMUNIZATION
The Assistance Center will provide visa, passport and immunization requirements for foreign countries in
which Members will be traveling. The Assistance Center receives the latest updates from the US State
Department, the US Center for Disease Control and other sources providing detailed information and
specific requirements upon request.
TRAVEL, HEALTH AND SAFETY PRECAUTIONS
The Assistance Center will provide travel, health and safety precautions for areas in which Members will
be traveling.
CULTURAL INFORMATION
If available, the Assistance Center will provide cultural information for the countries in which Members
will be traveling. The information may include typical dress, social etiquette, business protocol,
traditions, tipping, language, transportation methods, etc.
TEMPERATURE AND WEATHER INFORMATION
The Assistance Center will provide temperature and weather information for major cities around the world
in which Members will be traveling.
EMBASSY AND CONSULAR REFERRALS
Members can receive contact information for the nearest Embassy or Consulate.
FOREIGN EXCHANGE RATES
The Assistance Center will provide weekday updates of major foreign currency equivalents to the US dollar
to Members.
U.S. STATE DEPARTMENT TRAVEL ADVISORIES
The Assistance Center will provide the latest available travel advisories from the US State Department to
Members. These advisories cover crime alerts, currency regulations, medical facilities, areas of
instability and other important information for countries around the world.
For service information call 877-715-2594
Click here to join online or call us at
800-863-3427
RETURN OF DEPENDENT CHILDREN
If the Member is traveling alone with his or her children, and becomes ill or injured and is unable to
attend to the children's needs, the Assistance Center will arrange and pay for one-way economy airfare to
return the children to their place of residence. If necessary, qualified escorts will be provided at no
charge.
RETURN OF TRAVELING COMPANION
If a Member's traveling companion loses previously made travel arrangements due to a delay caused by the
Member's medical emergency, the Assistance Center will arrange and pay for one-way economy airfare to
return the companion to his or her original departure point. The companion does not have to be a family
member listed under the Membership.
VISIT OF A FAMILY MEMBER OR FRIEND
If a Member is traveling alone and must be hospitalized for five (5) or more consecutive days, the
Assistance Center will arrange and pay for economy round-trip airfare for a visitor chosen by the Member (or
his or her family) to travel to the site of hospitalization and return the visitor to his or her point of
departure.
For service information call 877-715-2594
Click here to join online or call us at
800-863-3427
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